2.4×
more qualified leads from chat
E-commerce
Telegram sales chatbot for e-commerce
A conversational bot that helps shoppers find products, qualifies leads, and syncs conversations with the CRM — increasing messaging engagement and reducing abandoned inquiries.
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60%
less manual CRM entry
<30s
median first reply time
The challenge
- Most inbound Telegram chats started with generic questions and never converted into qualified sales opportunities.
- Managers manually copied chat details into the CRM, which slowed follow-up and created inconsistencies.
- The brand needed a helpful assistant that felt natural in chat, not a rigid menu tree.
What we delivered
- We designed conversation flows for product discovery, sizing guidance, order status, and lead qualification.
- The bot recommends items from the catalog, collects preferences, and books callbacks for high-intent shoppers.
- Every qualified conversation is synced to the CRM with tags, source, and suggested next steps for the sales team.
- Analytics show drop-off points so the team can continuously improve prompts and offers.
Tech stack
- Telegram Bot API
- Node.js
- PostgreSQL
- CRM webhooks
- LLM intents
